At Kurlessence, we respect your privacy and adhere to Canada’s privacy laws including PIPEDA at the federal level and applicable provincial legislation. This policy explains how we collect, use, disclose, store, and protect your personal information and outlines your rights as a client.
1. What We Collect
-
Personal Information: Name, email, phone number, address (optional), date of birth (for age-sensitive services)
-
Appointment Info: Services booked, service provider, scheduling notes, curl or hair preferences
-
Communication Records: Email, SMS or WhatsApp correspondences, feedback or survey responses
2. Use of Your Information
We use your personal data to:
-
Schedule and confirm appointments
-
Provide curl consultation, styling, and salon services
-
Process payments and issue receipts
-
Send promotional offers (if consented to)
-
Improve our services via feedback surveys
3. Disclosure of Information
-
Service Providers: We may share your details with trusted third‑party platforms (booking systems, payment processors) under contractual privacy obligations
-
Legal Mandates: If required by law (e.g. law enforcement or legal processes)
-
Business Changes: In case of sale, merger, or reorganization of the salon
We do not sell or rent your personal data to third parties.
4. Security of Your Data
We use SSL encryption for online forms, limit access strictly to authorized staff, and store data on secure Canadian or compliant cloud servers. We retain customer transaction data only as long as legally necessary or until you request deletion.
5. Your Rights
Under Canadian privacy laws, you have the right to:
-
Request access to the personal data we hold
-
Request correction of inaccurate information
-
Withdraw consent to marketing communications at any time
-
Request erasure of your personal data (subject to legal retention requirements)
6. Cookies & Tracking
We use cookies and basic analytics to improve website navigation and user experience. You may disable cookies via your browser, though some site features may be unavailable.
7. Policy Updates
We may update this policy occasionally. Any significant changes will be notified on our website. By continuing to use our services, you indicate your acceptance of changes.
Questions? Email us at kaylah.johnston@hotmail.com or contact our salon.